About Us
About Us
ICG is a technology consulting and software, solution development services company based in Miami, FL. with a strong focus on cloud management, automation, and building integrations between the public and private cloud. We specialize in bringing different cloud solutions together through automation, in order to provide business visibility, operational awareness, and a service- driven focus for public, private, and hybrid cloud. Solving the pain points of managing cloud infrastructure, simplifying the user experience, and speeding up the day-to-day internal business processes, are some examples of the value we provide. The result is unprecedented flexibility and manageability of enterprise cloud solutions. ICG’s extensive experience in the field, serving Fortune 500 has led to strategic partnerships with VMware and ServiceNow.
Core Competencies
- IT Service Management
- IT Operations Management Vulnerability Response
- Risk and Compliance
- Strategic Portfolio Management (SPM)
- IT Asset Management
- Configuration Management Database (CMDB)
- ServiceNow Application Development
- ServiceNow 3rd Party Integrator
- ServiceNow RPA (Custom Workflow Automation)
Success Stories
Project 01:
Automating Service Requests
About the Client
Mathematica is a technical computing company that provides businesses of all sizes with tools for image processing, data visualization, and theoretical experiments.
The Problem
Mathematica did not have a clear and efficient business process for managing its IT services. Users were expected to know technical information to submit even basic service requests.
The Solution
ICG worked with Mathematica to develop automation that assisted users in finding and requesting the IT services they needed. Like a virtual agent, the automation delivered by ICG intercepted and categorized incoming requests based on natural language models.
The Result
The automation implemented by ICG affected 70% of incoming incidents, redirecting them towards existing automated service requests or simplifying the end-user experience of requesting their services.
Project 02:
Automating Service Requests
About the Client
Mathematica is a technical computing company that provides businesses of all sizes with tools for image processing, data visualization, and theoretical experiments.
The Problem
Mathematica did not have a clear and efficient business process for managing its IT services. Users were expected to know technical information to submit even basic service requests.
The Solution
ICG worked with Mathematica to develop automation that assisted users in finding and requesting the IT services they needed. Like a virtual agent, the automation delivered by ICG intercepted and categorized incoming requests based on natural language models.
The Result
The automation implemented by ICG affected 70% of incoming incidents, redirecting them towards existing automated service requests or simplifying the end-user experience of requesting their services.
