Multi-region, Low-latency Infrastructure Monitoring
Multi-region, Low-latency Infrastructure Monitoring Upgraded and expanded the client's multi-region monitoring capabilities with vRealize Operations 8.5, integrating with key VMware…
Ticket Clinic
Our certified plug-and-Play scoped ServiceNow Application aims to resolve tickets 5x faster by leveraging out-of-the-box predictive intelligence features in the ServiceNow platform.
Our Partners
Artificial intelligence Operations
Ticket Clinic aims to reduce operating budget tied to high volume, low value service desk activities. The application acts as a super operator that looks at historical incident data and analyzes it to intelligently route incidents and automate tasks to remediate issues and fulfill standard requests. As a result, customers see increased productivity for all tiers of support operators, improved time to resolution (TTR) and a substantial reduction in OpEx related to Service Desk activities. In essence, this application drives IT teams to focus on more complex problems and enables them to do more with less.
Key Features
- Up to 40% reduction in service desk related OpEx
- 30% reduction in downtime
- Standardized workflows and processes
- Minimized team friction
- Skyrocketing productivity
- Improve employee experience
- Proactive SLA monitoring
Case Studies
Check out our Customer Stories
Cloud Modernization with vRealize Suite Case Study
Cloud Modernization with vRealize Suite The client transitioned to an upgraded, fully-supported VMware environment, deploying vRealize 8.x Suite and migrating…
Platform Modernization for Private Cloud Case Study
Platform Modernization for Private Cloud Modernized the client's private cloud, enhancing scalability and efficiency across global operations, and streamlined IT…
vSphere Optimization & vRealize 8.x Design & Deploy Case Study
vSphere Optimization & vRealize 8.x Design & Deploy ICG upgraded the client's private cloud environment and implemented a new, elevated…
VMware Cloud Infrastructure Automation and Optimization Case Study
VMware Cloud Infrastructure Automation and Optimization Automated the server build process for the client overseeing high-voltage electricity transmission across multiple…
University vRealize Automation Case Study
University vRealize Automation ICG streamlined the client's IT provisioning by replacing a custom portal with VMware’s vRealize Automation and Operations,…
Automated Resource On-Boarding System Case Study
Automated Resource On-Boarding System Automated the client's onboarding process with ServiceNow, integrating with Active Directory, GitLab, and SailPoint, reducing manual…
VMware Infrastructure Development & Enhancement Case Study
VMware Cloud Infrastructure Automation and Optimization Automated the server build process for the client overseeing high-voltage electricity transmission across multiple…
A Leading Global Financial Services Firm
A Leading Global Financial Services Firm VMware Cloud Foundation (VCF) and the vRealize Suite Implementation.Our client, one of America’s largest…
A Global Defense Technology Innovator
A Global Aerospace and Defense Corporation Platform Modernization for Private Cloud.As a leading global aerospace company, the client oversees the…
A Global Aerospace and Defense Corporation
A Global Aerospace and Defense Corporation Platform Modernization for Private Cloud.As a leading global aerospace company, the client oversees the…
