Multi-region, Low-latency Infrastructure Monitoring
Multi-region, Low-latency Infrastructure Monitoring Upgraded and expanded the client's multi-region monitoring capabilities with vRealize Operations 8.5, integrating with key VMware…
ServiceNow Services
We offer a variety of solutions around the ServiceNow platform to help organizations bring all business bits and pieces together into a single pane of glass, designing and implementing workflows and automation across all departments.
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Global Offices
ServiceNow Products we Support
IT Service Management
Transform service management to boost productivity and maximize ROI.
IT Operations Management
Deliver proactive digital operations with AIOps.
IT Asset Management
Optimize technology use and spend over the full IT asset lifecycle.
Integration Hub
Connect anything to the ServiceNow platform.
App Engine
Deliver unique, intelligent workflows quickly and safely.
Strategic Portfolio Management
Accelerate productivity with generative AI experiences on the Now Platform.
Integrated Risk Management
Make risk-informed decisions while improving business resilience.
Customer Service Management
Deliver great customer service while reducing costs.
Security Operations
Effectively defend against security threats and attacks.
HR Service Delivery
Deliver guided journeys and more efficient employee service.
Apps & Capabilities we Support
Now Assist for ITSM
Accelerate productivity with generative AI experiences on the Now Platform.
Configuration Management Database (CMDB)
Track the dependencies and relationships of supported IT services to maintain continuity.
Virtual Agent
Resolve issues fast with an intelligent chatbot that understands simple, human language.
Incident Management
Restore services faster with intelligent routing and built-in collaboration.
Change Management
Accelerate change at DevOps speed by automating approvals while maintaining control.
Employee Center
Provide a single, unified portal for service delivery across the enterprise.
Service Portal
Design a self-service user experience with a responsive portal interface.
Problem Management
Identify the root cause of issues and proactively prevent future disruptions.
Service Catalog
Improve self-service by offering products and services through a modern, user-friendly storefront.
Asset Management Core
Oversee infrastructure, operations, and field service assets to make more informed decisions.
Service Mapping
Get a holistic view of your operations footprint across on-premises data centers and cloud.
Service Mapping
Map the relationships between IT components and business services in dynamic environments.
Health Log Analytics
Deliver uninterrupted digital services with real-time log data to solve problems quickly.
Cloud Accelerate
Speed cloud adoption with automated service delivery and continuous governance.
Now Assist for ITOM
Help operators triage alerts faster and more accurately with Generative AI.
Case Studies
Check out our Customer Stories
Cloud Modernization with vRealize Suite Case Study
Cloud Modernization with vRealize Suite The client transitioned to an upgraded, fully-supported VMware environment, deploying vRealize 8.x Suite and migrating…
Platform Modernization for Private Cloud Case Study
Platform Modernization for Private Cloud Modernized the client's private cloud, enhancing scalability and efficiency across global operations, and streamlined IT…
vSphere Optimization & vRealize 8.x Design & Deploy Case Study
vSphere Optimization & vRealize 8.x Design & Deploy ICG upgraded the client's private cloud environment and implemented a new, elevated…
VMware Cloud Infrastructure Automation and Optimization Case Study
VMware Cloud Infrastructure Automation and Optimization Automated the server build process for the client overseeing high-voltage electricity transmission across multiple…
University vRealize Automation Case Study
University vRealize Automation ICG streamlined the client's IT provisioning by replacing a custom portal with VMware’s vRealize Automation and Operations,…
Automated Resource On-Boarding System Case Study
Automated Resource On-Boarding System Automated the client's onboarding process with ServiceNow, integrating with Active Directory, GitLab, and SailPoint, reducing manual…
VMware Infrastructure Development & Enhancement Case Study
VMware Cloud Infrastructure Automation and Optimization Automated the server build process for the client overseeing high-voltage electricity transmission across multiple…
A Leading Global Financial Services Firm
A Leading Global Financial Services Firm VMware Cloud Foundation (VCF) and the vRealize Suite Implementation.Our client, one of America’s largest…
A Global Defense Technology Innovator
A Global Aerospace and Defense Corporation Platform Modernization for Private Cloud.As a leading global aerospace company, the client oversees the…
A Global Aerospace and Defense Corporation
A Global Aerospace and Defense Corporation Platform Modernization for Private Cloud.As a leading global aerospace company, the client oversees the…
